How It Works
Flexible Ordering That We Confirm By Whatsapp
When you order, it is helpful if you add a Whatsapp number so we can confirm any specific details (delivery time etc) fairly quickly. Our online process works with cash/sinpe/bitcoin on delivery or credit card online.
We usually need at least 48 hours advance notice to complete most orders.
Our Service Area is in the Bahia Ballena, on the Central Pacific Coast of Costa Rica.
The area ranges from Hatillo - Platanillo south through Dominical, Dominicalito, Uvita to Ojochal. Our fees are calculated on how far away you are and how technically difficult (4x4) it is to reach you. Some locations we are not able to reach as we use a generic delivery van and acess to 4x4 for special occasions.
Delivery is an option for orders over $50.
- $0 Local 1 - Baru, Dominical, Hatillo, Matapalo, Dominicalito (Main Road)
- $5 Local 2 - Escalares, Lagunas, Canto Del Mar (Off Road)
- $5 Local 2 - Uvita, Platanillo, Playa Hermosa (Main Road)
- $10 Local 2 - Uvita, Platanillo, Playa Hermosa (Off Road)
- $8. Local 3 - Playa Ventanas, Ojochal, (Main Road)
- $12 Local 3 - Playa Ventanas, Ojochal, Costa Verde (Off Road)
For some of the more 'remote' locations, we will might need to set up a meeting point (e.g. Canto del Mar gates, main road in Hatillo, Lagunas at bottom or at community sign, Costa Verde gates, Plaza Ventana etc).
Orders are ready for delivery/pickup on Tuesday, Thursday & Saturday mornings (approximately 11:00). It takes us around 48 hours to pull the orders together but if we can do it sooner, we will let you know.
Substitutions & Changes
We love to be flexible to make sure you are happy (e.g. swapping items, lower salt etc). If this requires a small service charge, we will let you know why and how much in advance. This may occur with an additional delivery fee, if your location is 20 minutes off the highway, for example.
With Mono Congo Meals products, you can pay online immediately with your credit card through Paypal. Or you can arrange other options like cash (colones or USD), Sinpe Movil, Costa Rican bank transfer, Canadian Bank email transfer or Bitcoin Jungle transfer. We have a wireless credit card machine available as well, when we deliver the food. Lots of payment options.
If you ordered the Pre-Arrival Groceries, you pay for them after delivery, as we can't guarantee the availability/pricing in advance.